Privacy Policy

This Privacy Policy describes how coachhousedesigns.com (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Personal Information means information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with a particular individual.

Device Information

• Examples collected: Web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and how you interact with the Site.

• Purpose: To load the Site properly for you and perform analytics to optimize user experience.

• Collection method: Automatically collected via cookies, log files, web beacons, tags, or pixels.

• Disclosure: Shared with Shopify, our e-commerce platform provider.

Order Information

• Examples collected: Name, billing and shipping address, payment details (e.g. credit card number), email address, and phone number.

• Purpose: To fulfill orders, process payments, arrange shipping, provide invoices and confirmations, communicate with you, screen for fraud, and offer marketing based on your preferences.

• Collection method: Directly from you.

• Disclosure: Shared with Shopify, as well as Pinterest, Facebook, Instagram, and ShipStation for order management and marketing.

Customer Support Information

• Examples collected: Same as order information.

• Purpose: To respond to inquiries and resolve support requests.

• Collection method: Directly from you.

2. Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request deletion.

3. Sharing Personal Information

We share your Personal Information with third parties to help us provide our services. For example:

• Shopify powers our store. Read more here: Shopify Privacy Policy

• We may also share data as required by law (e.g., subpoenas, legal requests) or to protect our rights.

4. Use of Personal Information

We use your Personal Information to:

• Offer and deliver products/services

• Process payments

• Fulfill orders and shipping

• Communicate with you

• Screen for fraud

• Send marketing communications (based on your preferences)

5. Retention of Information

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law. You can request deletion of your data by contacting us.

6. Cookies

Cookies are small files stored on your device when you browse our Site. They help improve functionality and user experience. We use cookies for:

• Site navigation and checkout functionality

• Customer login

• Analytics and performance tracking

• Advertising and marketing

You can control cookie preferences via your browser settings. Learn more at www.allaboutcookies.org.

Please note: Blocking cookies may impact website functionality.

7. Do Not Track

There is no industry standard for how to respond to “Do Not Track” signals. Therefore, we do not alter our data practices in response to such signals at this time.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page with a revised effective date.

9. Contact Us

For more information, questions, or complaints regarding our privacy practices, contact us:

Coach House Designs
5070 Sherlaw Road,
Chilliwack, BC V4Z 1H3,
Canada

Last updated: November 17, 2020